RETURN POLICY & FAQs

All merchandise can only be exchanged for the same item of a different size. Otherwise, all sales are final. For exchanges, merchandise must be returned in its original condition (original packaging and tags attached, unworn, no odor, no stains, no damages, unwashed) upon approved inspection, then you will receive confirmation of your exchange once processed.

All inquiries submitted to support@stiiizy.com will be responded to within 72 business hours.

STIIIZY batteries and merchandise can be ordered online at STIIIZY.com and they can be shipped anywhere in the country.

It can take 3-5 business days from the date of purchase for the order to be processed (weekends do not apply as business days).  Our cut-off time for sending orders out is 3 PM (PST), Monday - Friday. Customers may experience a delay in their orders due to the postal services being at max capacity.

All online orders are final once placed. Please contact support@stiiizy.com with your order number for any questions. 

As long as the apparel item is unopened, with packaging and tags attached and no damages, we will exchange the exact item for a different size. Only applies based on product availability. Exchanges are valid only while supplies last. 

Once a package/order has been processed and shipped by USPS, we are not liable for any lost or stolen items. We recommend checking out these tips:

  • Allow 36 business hours from the date of said deliverance for the package to arrive.
  • Check the surrounding area for the package.
  • Someone else may have accepted the delivery for you.
  • There may have been a notice of attempted delivery.
  • Contact your local USPS with your tracking number.

If the billing address and shipping address do not match, then the order will not process successfully.

Please allow 3-5 business days depending on your financial institution for the funds to reflect back into your account.

NOTICE: If we do not receive any communication from a customer within 30 days of us contacting them, the order will be cancelled.

You will receive an email if your order is over $200 due to potential fraudulent issues, and you will have 30 days to confirm your purchase or it will be canceled.

For any other questions or concerns please contact us at support@STIIIZY.com.

GUIDE PACKAGE PROTECTION

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Guide Package Protection protects your order against loss, damage, theft, and more. In just a couple of clicks, you'll receive a refund or replacement for approved claims. To cover your order, make sure Guide Package protection is checked before you place your order at checkout. 

If you’ve purchased package protection and need to make a claim, head here to File a Claim

Guide Package Protection will be available to add once you reach Checkout. Once it is added, it will appear at checkout as a product before your order is placed.

Guide Package Protection covers lost, damaged, stolen packages.

The cost of Guide Package Protection depends on the total value of your order.

If your parcel hasn't had an updated tracking scan in 5 days, it’s considered lost in transit, and you can make a claim.

File a claim as normal here and Guide will go ahead and process your claim.

 If your order is in transit, we are unable to refund Guide Package protection. 

30 – 45 days depending on the claim type. This is from the date you placed your order.